Turning social media into a force for good — A shared responsibility of all?

Edit 06.04.2021: Following the ongoing social media bans even after former President Trump’s term has ended, Trump has launched his own website, where he plans to update his fans with news from his wife, Melania Trump, and himself. According to The Guardian, the former US president will soon launch his own social media platform. “And this is something that I think will be the hottest ticket in social media, it’s going to completely redefine the game, and everybody is going to be waiting and watching to see what exactly President Trump does. But it will be his own platform,” claimed Jason Miller Senior Adviser to Donald Trump.

President Trump’s notorious Twitter account was suspended permanently on January 8th 2021. (Source: TechCrunch)

As it is known worldwide, current United States president, Donald J. Trump’s Twitter account has been suspended just two days after his supporters stormed the US Capitol last week. He is also banned from using other social media platforms such as Facebook, InstagramSnapchatYouTube, etc. at least until the end of his term. This has prompted an overall discussion about the impact of social media and how to act responsibly.

About social media responsibility

Since long time there has been a common understanding that all users are responsible for their own content and have to follow the platforms’ rules. Generally, it is prohibited to post anything that is disruptive, hateful, offensive, discriminatory, threatening, harassing, or defamatory. For a long time therefore social media companies have left most of the responsibility for the content that is published with the users and interfered almost exclusively in the case of very clear infringements such as sexually explicit or clearly violence-inciting posts.

The most newsworthy example of a public figure whose social media actions have caused nationwide as well as worldwide unrest is the current US president, Donald J. Trump. With 88 million Twitter followers and an account that was the 6th most followed on the platform before the ban, it is clear that his message has a wide reach, whether you agree with President Trump’s policies and beliefs or not. Furthermore, in 2020 he was the #1 most tweeted about person worldwide, according to Twitter. But for many, he is also the clearest example of how social influence can be misused. His actions, and those of others in his sphere, have sharpened the debate on what the rules or guidelines for responsible behavior on social media should be, particularly for politicians, and which role platform providers should play in enforcing these rules and hold users accountable. A good solution could be to increase awareness among social media users through constant education efforts. At the same time, there is a call by a large part of the population that more fact-checking, moderation, and monitoring by the social media platforms would be a good step forward, albeit without dictating too much how one is able to use his or her profile and which information a person can share — as long as no harm is being done.

The dangers of misinformation

One of the biggest potential dangers of social media is without a doubt the possible spread of misinformation, especially in areas where this can cause significant harm. When creating or sharing content on social media, integrity is always key. Not everyone has the best of intentions however and some even go as far to use social media and their influence to advance their own agenda, no matter the consequences.

A blatant example — COVID-19 and President Trump

Yes, Trump again. But here is why… From his 36 daily tweets, many of his devotees have taken every word as an official government statement, including his factually wrong tweets about the COVID-19 pandemic. In addition to openly refusing to wear a mask (despite US Centers for Disease Control and Prevention’s recommendation to wear masks since March 2020), these actions have caused nationwide protests against government policies to fight against the pandemic. After three months of refusing to wear a mask and his staff pleading him to set an example, President Trump has finally posted a picture of himself wearing a mask for the first time in public in July 2020. He also tweeted:

“We are United in our effort to defeat the Invisible China Virus, and many people say that it is Patriotic to wear a face mask when you can’t socially distance.”

President Trump first wore a mask in public on July 11th 2020. (Source: France24)

But was it too little, too late? There is little doubt that the misinformation campaign has tremendously worsened the outcome of the pandemic so far. After the nationwide divide that President Trump’s tweets about COVID-19 have caused, Twitter took action and started monitoring his account. The social media platform started adding fact-checks on Trump’s tweets about the virus in May 2020.

The positive impacts of social media

Dispite the misusage of some people, we cannot forget that social media has had many positive effects on society and need to recognise its enormous potential for good. Certain movements have brought society together to strive for positive change. Social media gives people with good intentions and ideas a platform to unite and collaborate in order to try build a better society together. Influencers, people with a significant audience base, can thereby become powerful catalysts to advance the noble causes they embrace, no matter how big or small the cause is. Here are some examples:

#BlackLivesMatter

One incredible example is the #BlackLivesMatter movement which was started by George Floyd’s murder by Minneapolis police officer Derek Chaivin who pressed his knee on Floyd’s neck for eight minutes. Since then, the world has come together on social media platforms to fight against Floyd’s injustice. In the year 2020, the second most popular hashtag was #BlackLivesMatter and George Floyd was the third most tweeted-about person in the world. Numerous influencers, including celebrities, around the world, have also come together and shared their support digitally and on their cities’ streets, protesting against the injustice. Even our Swiss influencers have taken action to bring awareness to the movement.

Social media. Muted

Many Swiss influencers, including Xenia (see above), have shown their support for the Black Lives Matter movement by posting completely black posts on June 2nd 2020 with the hashtag #BlackoutTuesday (Source: Instagram)

#SupportSmallBusiness

Another movement that has started since the global pandemic was the Support Small Business movement. With currently over 26 million Instagram posts under the hashtag #SupportSmallBusiness, influencers have shared awareness of the negative impacts of the pandemic and government regulations on small businesses, especially in the gastronomy field. An ideal example is the Family of 5 (FO5) Travel Blog, who started a #FO5Support initiative that supports small businesses in Switzerland through social media exposure. To learn more about the initiative, click here.

Social media. #SupportSmallBusiness

The Family of 5 Travel Blog shows support for Swiss small businesses in these tough times (Source: Instagram)

#StayHome

An additional movement that has started since the global pandemic is the #StayHome movement. Since the first lockdown in spring 2020, many of our Swiss influencers came together to encourage the importance of social distancing and staying at home by setting an example.

Social media. #SupportSmallBusiness

Zurich native Adriana Pokus de Leonhart took part in the #ZüriBliibtDihei campaign in March 2020 (translation from Swiss German: Zurich Stay Home), encouraging others to stay home in order to enjoy the summer ahead. (Source: Instagram)

Fabian Plüss

Kingfluencers founder Fabian Plüss showed here how one’s home office can still be a productive and attractive workplace (Source: Instagram)

#Mask

Furthermore, numerous Swiss fashion influencers have promoted the wearing of masks by showcasing how stylish masks can be, like Luisa Rossi.

Luisa Rossi

Stylist Luisa Rossi showed how stylish masks can be, especially when combined with chains. (Source: Instagram)

Responsible behavior tips

There are many creative ways to show social media responsibility and still have a voice and stand up for what one believes in. It is important to always maintain the highest level of integrity no matter how big or small one‘s audience is. All stakeholders have a role to play in this matter and users with significant influence need to set a leading example. Companies like Kingfluencers are also picking up the torch in the debate with an active effort to provide guidance to influencers and other players in the eco-system, in order to help realise the true potential of social media and social influence for people and brands alike. To learn more about how, stay tuned for some very exciting updates coming soon …

Author: Sherriene Redha, Marketing and Social Media Officer at Kingfluencers

Tomorrow’s Winners are Being Created Now, What Are You Up to?

Lockdown in Switzerland

Effective Monday, January 19 through the end of February, Switzerland has tightened restrictions to reduce the spread of COVID-19. The measures taken include closing shops selling non-essential supplies and extending the closure of restaurants, and cultural and sport sites.

Tomorrow’s Winners. Lockdown in Switzerland

While the government also eased rules for pandemic-hit businesses to apply for state aid, many businesses will still be struggling to stay afloat, retail in particular. Now is the time for B2C brands to rethink go-to-market plans to ensure they can survive in the short term and thrive in the future.

Promote Other Income Sources

Ongoing lockdowns mean many businesses are still struggling for survival and must seek to compensate for the resulting losses in revenue. Fortunately, the pandemic hasn’t entirely stopped business, but rather shifted how it’s done, and marketers need to shift with it.

Promoting alternative sources of income such as e-commerce is a crucial lifeline. Some sectors that particularly stand to gain from better promoting their online business are retail, telco, electronics, e-supermarkets, and digital entertainment.

Tomorrow’s Winners. Promote Other Income Sources

Successful brands are those that are able to connect with consumers and create a relationship. Leveraging social influencer marketing to tell stories and create more emotional connections drives a stronger, more appealing social media presence. According to the Swiss Influencer Marketing Report 2020, about half of the marketing managers surveyed estimate the return on investment of their influencer campaigns to date to be higher than with alternative forms of advertising. Influencer- and user-generated content are among eMarkterer’s transformative developments that ought to be on your radar in 2021.

Brands should invest in promotions now to take advantage of upcoming holidays, including Valentine’s Day. Reach out to our experts and the Kingfluencers team can provide you with a clear strategy to connect with your target audience.

Prepare for What Comes Next

While the timing and phases of the end of lockdowns remain unknown, the fact remains that businesses need to prepare. Brands that take steps now to strengthen their brand perception will be best positioned to capture their share of consumers eager to travel, shop, and enjoy leisure activity.

As the rollout of vaccinations continues, the return of many previously risky activities is expected within a matter of months. The time to prepare is now. Taking steps now to fortify your brand will position you to come out stronger once the lockdown is over. For example, a leading Swiss insurance provider decided to run an end-of-year influencer marketing campaign to generate additional new leads and customers. The company provides health, property, and liability insurance, and serves over 261,000 private customers with over 1 Bn. in premium volume. Kingfluencers managed the entire project, which took 5 weeks from ideation to finish. 21 influencers across multiple social media platforms made posts consisting mostly of videos. The campaign achieved an engagement rate of 3.4%, exceeded the goal for reach by 145%, and generated 3,025 qualified leads.

Build Now for a Stronger Tomorrow

Well-structured marketing plans can help you win over customers online during lockdown and then shift to also win new customers IRL once life goes back to normal. Social influence marketing can help your brand get even closer to consumers and win them over and retain them.

Build Now for a Stronger Tomorrow

With a holistic approach in the industry and the help of in-house AI-based technology, Kingfluencers can run influencer marketing campaigns that not only provide impressive reach but also drive conversions. Contact us to discuss tactics for building brand equity to get ahead of your competitors. Our dedicated and creative team will take care of your marketing journey every step of the way.

Say It with Influencers and Boosting Emotional Appeal

Often, brands don’t adequately convey their true value and unique selling propositions, which leads to lost opportunities in sales and customer loyalty, and unrealized brand equity and value. The “Brand Indicator Switzerland” (BIS) study classified brands into 4 groups, including “Rational Brands:” those with low scores on emotionality but high scores on relevance.

Such brands could gain by boosting their emotional appeal by engaging in more people-driven, creative, storytelling and advertising that unlocks emotion.

Now that physical distance is a given, it’s crucial to get closer to your audiences digitally. Physical distance doesn’t need to become emotional distance and detachment, but brands must act to prevent the loss of brand equity. Unfortunately, as everyone increases their digital outreach efforts, noise increases, and true connection becomes more difficult. Smart choices are vital to stand out from the crowds, and the best path to effective connection is with emotion, empathy, storytelling, and authenticity.

Singular asked marketing leaders for their free-form input on the future of marketing, then consolidated the responses and found empathy as a “supertrend” for 2021. “The goal: better marketing, sure. Consistent marketing, absolutely. But ultimately: strong and lasting customer relationships.”

Social influence marketing is an ideal tool to achieve these goals.

Say It with Influencers and Boosting Emotional Appeal

Influencer marketing can make people feel closer to your brand and develop a strong preference for it.

Influence marketing provides an agile, real-time communication channel with consumers. Social influence marketing is also quick and agile. Such a campaign can be developed and launched in a matter of weeks to drive revenue promptly.

Social influence marketing delivers reach and real impact on consumer decisions fast and efficiently. Give your brand a face people can relate to, elevate your advertising spending by adding credibility and authenticity to your message. Social media channels also enable you to reach audiences that aren’t easily reached via traditional marketing.

Contact Kingfluencers to discuss how you can humanize your brand. Kingfluencers provides worry-free execution along with best-in-class outcomes.

Continue Your Investment in Social Influence Marketing

It certainly feels as though life will never go back to normal. (When do we start shaking hands again?) But much of what we miss, from concerts to sporting events, will indeed return. When that time comes, brands must continue their investments in connecting with consumers. Tomorrow’s winners are being created now, so what are you up to? Let’s talk.

Author: Yoeri Callebaut, Chief Growth and Marketing Officer at Kingfluencers

Recognizing the top brands of the future

Brand Indicator Switzerland — the first brand survey to include influencers

The “Brand Indicator Switzerland” (BIS), which was developed together with the renowned advertiser Frank Bodin, the insight platform deeptrue, and the social influence agency Kingfluencers, contains two innovations: Most brand studies focus on parameters such as trust or image. In comparison, the recently published BIS measures two brand factors that are crucial to the actual success of a brand, namely relevance and emotionality.

While most brand studies depict the present, the “Brand Indicator Switzerland” also reveals an outlook into the future. This is done by comparing the opinion of the entire population with the view of influencers. Because influencers are ahead of their time and constantly impact their followers, the opinion of these creators is a good indicator to predict the future success or failure of brands or even industries.

The digital influencers are reliable trend barometers because, thanks to their forward-looking nature and pronounced brand sensitivity, they use the social media on a daily basis to make themselves increasingly heard among the “normal” population. Influencers are trend-conscious and very close to brands due to their jobs. They often also reflect a somewhat younger and more future-oriented perspective. The 280 interviewed social media experts were interviewed anonymously for the BIS so that they could act really independently for the study.

The future will be more digital

Top brands. The future will be more digital

Swiss people love traditional Swiss brands: Apart from top-ranked WhatsApp, YouTube and Google, the Swiss brands Migros, Coop, Lindt, Toblerone, Zweifel, Ricola, Ovomaltine, Emmi and Rivella are all in the top 16. However, the future is likely to look different; more and more digital brands will push their way into the top positions and replace traditional stars of today. The speed with which new brands such as Netflix or Spotify are conquering the world and thus Switzerland is striking. Frank Bodin comments: “If you analyze the age segments, you can see that Swiss society is currently experiencing a “digital divide” among the 30 year olds; this young population will increasingly take on leadership roles in the coming years and thus fundamentally change the brand landscape.

Recommended actions for modern marketing

The aim of the “Brand Indicator Switzerland” is not so much to provide with a brand ranking but to offer brand managers a tool that helps them make the right decisions: Concrete recommendations for action in marketing and communication can be derived from the results of the comprehensive study. A total of 240 consumer brands from all sectors were integrated into the study and evaluated. The BIS shows which brands are relevant and popular among influencers and which brands will therefore tend to perform better or worse in the future.

Top brands. Actions for modern marketing

Study reveals further important findings

Based on the opinions of both the interviewed consumers and the influencers, the study uncovers a number of other valuable insights. For example, the BIS provides indications that some brands and industries are already undergoing change. The BIS results also show how strongly brands are able to differentiate themselves and position themselves at the top or rather at the bottom of the league.

With the help of the “Brand Indicator Switzerland”, brand managers are now able to react immediately. For example, with better communication, which brings out the emotionality of a brand and thus improves the public image of the brand.

Example telecommunications industry

Telecommunications industry

The BIS not only shows how the brands are developing individually but also points out interesting industry dynamics and measures the degree to which the industry players differentiate themselves from one another. One example is the telecom industry. There, Swisscom and Sunrise are clearly ahead of the pack. The market position of both UPC and Salt is less impressive, despite all efforts. In the eyes of the general population and influencers, the Wingo and Yallo, which appeal to a younger target audience, perform rather poorly. Without fundamental efforts on the part of those responsible for the brands, it is possible that these brands may find it difficult in the future in terms of their competitive position or market share.

The current BIS Power Brands among the population

Top brands

The future BIS Power brands among Influencers

Top brands

The current top 100 BIS Power Brands

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Author: Yoeri CallebautChief Growth and Marketing Officer at Kingfluencers